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“As a company, RingCentral has been masterful in growing its share through strategic partnerships. While its deal with Avaya was highly publicized, it also has a number of service providers that private label RingEX. These include AT&T in the U.S., BT in the U.K., and Telus in Canada. In each of these cases, RingCentral gave its partner a rock-solid, stable, and proven cloud platform enabling them not just to catch up to the competition but also, in many cases, have a superior offering.”
Zeus Kerrevala, founder and principal analyst with ZK Research
NoJitter, July 2020
“This is not an overnight success story. RingCentral has been methodically laying the groundwork over several years by expanding its presence and support in Europe, expanding language support and preparing a joint migration path with its partners. This sets the stage for RingCentral to continue rapidly expanding its footprint and gain a significant share of the UCaaS market.”
Raul Castanon, 451 Research
Channel Partners Online, July 2020
“We’re proud to recognize RingCentral as the top-ranked company in the Omdia North American UCaaS Leadership Scorecard for the fourth consecutive year. Enhancements in customer support including dedicated customer success managers at the enterprise level and new strategic relationships with partners such as Avaya and Atos are improving RingCentral’s service and extending the company’s global reach.”
Diane Myers, Chief Analyst at Omdia, July 2020
“Overall, Avaya and RingCentral should be congratulated for striking an “out of the box” solution that has the potential to be transformational for both companies. For RingCentral, this deal provides priority access to one of the single largest PBX premises installed bases, all based on using equity with a high market value. The Avaya management team and its advisors should be congratulated for creating a unique solution to multiple complex strategic issues. Overall, a great strategy.”
Phil Edholm, President and Founder of PKE Consulting Avaya & RingCentral: The Good, the Bad, the Ugly, NoJitter, October 2019
“For RingCentral, this move vindicates its pure-cloud strategy and gives it rapid growth opportunity outside of the U.S.; it can quickly expand its footprint where Avaya already has a strong presence.”
Irwin Lazar, Vice President and Service Director at Nemertes Research Avaya-RingCentral Partnership: Cloud Wins!, NoJitter, October, 2019
“The agreement is a win-win for both (RingCentral and Avaya), but RingCentral is the big winner because it will gain direct access to Avaya’s enormous client base, many of which are due to move to the cloud in the near to medium term.”
Raul Castanon, Senior Analyst, Workforce Collaboration, 451 Research
RingCentral the ‘Big Winner’ in New Deal as Avaya Ends Acquisition Speculation, ChannelPartners Online, October, 2019
"Unified communications is evolving to support the way people want to work and collaborate and an open ecosystem is fundamental to that evolution. RingCentral’s open and flexible approach to enabling customizable communications has helped to fuel their accelerated market growth."
Jim Lundy, CEO, Aragon Research
RingCentral Open Platform Reaches New Milestones, February, 2020
“With significantly expanded international presence and the Global RingEX offering, RingCentral is positioned to address the needs of larger, distributed enterprises, including multinational organizations.”
Frost & Sullivan, Contact Center Buyers Guide, North America, 2019, Nancy Jamison, Principal Analyst, Digital Transformation, August 2019
“Key to RingCentral's implementation excellence is its proprietary cloud platform, which enables cost-effective scalability, flexible feature development, and fully automated service provisioning and management. The provider has also packaged services and capabilities that have a strong appeal to its target customer audience, more specifically distributed organizations and where there is steady increase of BYOD (e.g., employee-owned mobile devices) trends.”
Frost & Sullivan, Market Insight, Enabling Digital Transformation with the Right UCaaS Solution, 2018
“RingCentral has emerged as the undisputed leader in the cloud-based UCC services market. RingCentral earned this prestigious position through a visionary growth strategy and disruptive technology innovation.”
Frost & Sullivan, Market Insight, Enabling Digital Transformation with the Right UCaaS Solution, 2018
"Founded in 2003, RingCentral has emerged as the leader in the North American hosted IP telephony and UCC services market. Key to RingCentral’s implementation excellence is its proprietary cloud platform which enables cost-effective scalability, flexible feature development and fully automated service provisioning and management."
Frost & Sullivan, 2016 Cloud Unified Communications Buyers' Guide, July 2016
“RingCentral has a three-pronged security philosophy that revolves around encryption, with the three types of data—data at rest, data in motion, and data that stays on clients and travels on devices—encrypted throughout. RingCentral encrypts data at every point throughout the organization and the platform undergoes a thorough compliance process annually.”
IDC, The Future of Cloud Communications: A Success Roadmap, January 2016
"RingCentral has emerged as the undisputed leader in the cloud-based UCC services market. RingCentral earned this prestigious position through a visionary growth strategy and disruptive technology innovation."
Frost & Sullivan, Market Leadership Assessment: Empowering Today’s Diverse Workforce through Cloud Communications, January 2015