RingCentral Press Releases

Enterprise-grade E2EE solution designed to ensure large-scale and on-demand private and secure communications

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced it is expanding its End-to-End Encryption (E2EE) beyond support for video to include both phone and messaging within its flagship RingCentral MVP® product. E2EE technology prevents any unauthorised third party from accessing users’ communication content. For security-minded organisations, this provides privacy for privileged conversations–as well as protection against third party intrusion and attacks. 

Spending on GDPR fines related to communication security and compliance risks rose 570% from US$179M in 2020 to US$1.2B in 2021, according to DLA Piper's GDPR fines and data breach survey. Corporate data breaches alone topped US$151M in 2021, according to the 2021 FBI Internet Crime Report. Before RingCentral’s E2EE, companies that wanted private, end-to-end encrypted calls and chat messages would use multiple third-party tools, many of which lacked critical business-grade compliance oversight. 

“With RingCentral’s E2EE for video, and soon, phone calls and messaging, organisations can leverage RingCentral’s native capabilities to simplify their technology stack with one offering. We believe our approach to end-to-end encryption across message, video, and phone is truly differentiated, and represents the most complete deployment of E2EE for enterprise communications, to date,” said Michael Armer, chief information security officer at RingCentral. “People exchange millions of calls and messages a day on RingCentral’s platform. With our new E2EE, we’re extending enterprise-grade privacy and security controls for our customers, giving them the freedom to have confidential conversations across any mode.”

Key Highlights and Differentiators of RingCentral’s End-to-End Encryption:

RingCentral E2EE extends enterprise-grade confidentiality across chats, calls, and meetings and extends more privacy and security controls in the hands of enterprises. Other benefits include:

• Expanded support beyond 1:1 calls or messages–supports large groups. RingCentral takes a comprehensive approach across message, video, and phone. Using Messaging Layer Security (MLS), the technology is scalable and supports all RingCentral users–whether they are inside a company communicating with each other or if they are interacting with external guests – as long as they are signed into a RingCentral account. To date, this represents the most complete deployment of E2EE for enterprise communications. 
• Multi-modal and available on desktop, mobile, or Web browser. E2EE is accessible across various devices and web browsers, to ensure that people working from anywhere–or guests who have not downloaded the app–can still have access to E2EE.
• E2EE can be turned on in the middle of a call or meeting. E2EE is available whether the conversation is ongoing, scheduled, or spontaneous and lets participants easily and securely switch devices mid-conversation.  
• Privacy by design. For compliance minded organisations, IT administrators can turn E2EE on/off at any time. Additionally, IT administrators have cryptographic access to messaging data and can export messaging data if needed. RingCentral also plans to empower customers to enable content capture and supervision with select partners for E2EE voice, chat, and video next year.

“As businesses shift more of their communications to team messaging services, it has become more critical to secure these conversations. The newly expanded E2EE is a significant offering from RingCentral that aims to keep content private comprehensively across messaging, video, and phone," said Dave Michels, principal analyst and founder of TalkingPointz, an industry analyst research firm. "Additionally, its end-to-end encryption works with one-on-one and group conversations, and it is designed to enable high standards of security without sacrificing user experience.”
 

Availability

RingCentral E2EE for phone and message is planned to be available in a closed beta globally for select customers later at the end of this year. RingCentral E2EE for video is available now. For more information, visit here.
 

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Centre™ solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customise business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced that Gartner has recognised RingCentral as a Leader in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report, making this RingCentral’s eighth year in a row being named to the Leaders quadrant in the Magic Quadrant report, published on November 28, 2022.

“The publication of the Gartner Magic Quadrant report comes at a critical time for organisations still developing and fine tuning their future of work vision. Unified Communications as a Service plays a central and significant role in how these companies look to not just enable, but to optimise new hybrid work environments,” said Mo Kabiteh, president and chief operating officer, RingCentral. “Pervasive and integrated enterprise communication are central components of digital transformation strategies. As an innovator in this space, we are proud to be recognised once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS, Worldwide. We feel this recognition is a testament to RingCentral’s unwavering commitment to innovation and solution reliability.”

RingCentral has added multiple enhancements to its UCaaS offering which simplify communications, collaboration, and insights to inform business decisions, and enhance the customer experience. This includes the introductions this year of RingCentral WebinarTM, AI-based Meeting insights and summaries, Whiteboard, live transcription, next-gen analytics for lines of business, and AI Agent Assist.

To download a complimentary copy of the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report, go here. 

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez etc., 28 November 2022

About Ringcentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™ (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Centre™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Webinar, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Frost & Sullivan Institute and MSCI Recognise RingCentral for Creating Social and Environmental Impact

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced receiving prestigious recognition from both the Frost & Sullivan Institute and from MSCI for the company’s commitment to addressing environmental, social, and corporate governance (ESG) issues:

• RingCentral received the 2022 Enlightened Growth Leadership Best Practices Award from the independent, not-for-profit Frost & Sullivan Institute. The award recognises companies for “achieving sustained financial growth over a ten year period,” as well as “innovating to zero” and making a positive difference in the world by addressing environmental, social, and corporate governance (ESG) issues. RingCentral was honoured for its use of innovative technology, as well as its commitment to promote diversity and inclusion, reduce greenhouse gas emissions, and emphasise the importance of mental health.
• RingCentral recently increased its rating from A to AA (on a scale of CCC to AAA) in the MSCI ESG Ratings assessment, moving into the leadership category. MSCI ESG Research measures a company’s resilience to long-term, financially relevant ESG risks and the ability to manage those risks relative to peers. The research is designed to provide critical insights that can help institutional investors identify risks and opportunities that traditional investment research may overlook. The MSCI ESG Ratings are also used in the construction of the MSCI ESG Indexes, produced by MSCI, Inc.

“As RingCentral continues to grow, so too does our focus on improving the communities we operate in,” said Sonalee Parekh, chief financial officer at RingCentral. “The Frost & Sullivan Institute award recognises that business performance and doing good are not mutually exclusive – it is a priority for us to continue exploring ways to leverage our technology to help underserved communities and activate the passion of our employees to do their part in helping our planet. We’re humbled to receive this recognition by the Frost & Sullivan Institute as well as MSCI for our work.”

RingCentral has made noteworthy strides toward building diversity and sustainability by addressing several pertinent United Nations Sustainable Development Goals, including adopting responsible consumption and production practices. In 2021, RingCentral accelerated efforts to diversify its supply chain by setting up an Office of Diversity and Access, establishing an affirmative action plan, and investing US$23.4M in supplier businesses owned by minoritised communities. Data security and privacy are also a top priority. All of RingCentral’s products are built from the ground up to inherently protect the integrity of customer data, minimising the risk of data leaks and security breaches.

“We have identified companies that have demonstrated success in merging business acumen with a moral imperative. Frost & Sullivan Institute applauds RingCentral’s efforts in leveraging its technology, influence, and expertise to align itself with global priorities and go above and beyond in its efforts to improve the world,” said Abash Raj Subedi, research analyst, the Frost & Sullivan Institute. “The company’s active and firm approach towards diversity and inclusion, emission reduction, and data privacy and security, has set the gold standard which other companies in the cloud computing business will do well to imitate.”

More details on RingCentral’s ESG efforts can be found in its 2021 Impact Report. The Impact Report highlights RingCentral’s commitment to corporate responsibility and the steps the company is taking to do good by its employees, communities, and shareholders, as well as the planet. In 2021, RingCentral focused on building diversity across its business, supporting its people, and extending the company’s reach to the communities who need it most. Highlights from the Impact Report include:

• 26 awards recognising RingCentral’s diversity and inclusion and philanthropy
• US$23.4M invested in diverse suppliers
• US$425K donations made by RingCentral and its employees
• 6+ employee benefits added to support mental health and work-life balance
• 400+ non-profits benefitted through volunteering and donations

For more information, go here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™ (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Centre™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Communications enhancements to improve the doctor and patient experience

Healius Limited (Healius) (ASX: HLS), one of Australia's leading healthcare companies, has selected RingCentral, Inc. (NYSE: RNG) to deploy an integrated unified communications as a service (UCaaS) and contact centre as a service (CCaaS) solution. This technology investment is designed to improve the doctor and patient experience in Healius' pathology and diagnostic imaging practices through improvements in communications, initially within the fundamental area of voice and in the longer term adding other communications channels. It is also expected to drive workforce and operational efficiency through the analytics and insights provided by the RingCentral platform.

The five-year contract includes the provision of devices and project services to design and deploy the integrated UCaaS and CCaaS environment. The contract includes 500,000 toll-free calling minutes per month, e-fax functionality to all numbers, and a single service desk integrated with Healius' ServiceNow instance to streamline the management of the entire communications environment. With 260 sites around Australia included in the upgrade, the rollout is expected to be completed by early 2023. 

The integrated, cloud-based solution will replace Healius' range of disparate and end of life telephony and contact centre technologies, and will be integrated with Microsoft Teams, Salesforce.com and other business applications, powering a more efficient customer service and employee experience.

RingCentral also complied with Healius' requirements to improve service availability and reliability with a guaranteed telephony service level of 99.999%, and to maintain the security and privacy of all customer content. That content includes the content of calls, facsimiles, voicemails, voice recordings, shared files, conferences, webchat, email or other communications transmitted or stored through the RingCentral services, with the data retained and only accessed within Australia. 

Arjun Narang, General Manager - Operations Transformation, Healius Limited: "RingCentral provides us with the ideal integration of communications infrastructure and applications into a single service, which we evaluated through successful trials of their solution at two of our sites in Sydney.  Those trials demonstrated the capabilities of the RingCentral platform to our team, and the analytics and reporting generated by the RingCentral platform gave us invaluable insights into the operations of the Healius business. We are also looking forward to ongoing innovation and technology evolution from RingCentral as our long-term partner."

John Poli, Industry Principal, Healthcare at RingCentral: "Healthcare companies RingCentral is working with globally are constantly seeking new ways to increase growth, productivity, and efficiency, at the same time delivering quality, affordable, secure, and accessible services to their patients. To achieve this, these companies are embracing new technologies to enable more dynamic business operations, outcomes-driven measurement and a focus on the patient, doctor, and employee experience - in that order."

Peter Hughes, Area Vice President, RingCentral: "The project with Healius is a great example of these new ways of applying technology in the healthcare sector, showcasing the transformational effects of RingCentral's modern communications architecture and integrated platform. Removing the barriers of a rigid telecommunications infrastructure and transitioning to cloud-based, as-a-service IT models opens up the opportunities for further digital innovation and integration potential. That in turn will drive greater operational efficiencies and improvements in both customer experience and employee experience."

About Healius

For over 30 years Healius has been one of Australia's leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Today, Healius has two core diagnostics businesses, pathology and imaging. Through its unique footprint of centres and its 11,000 employees, Healius provides Australia-wide specialty diagnostic services to consumers and their referring practitioners. Healius is currently exploring opportunities to sell its day hospitals business.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Centre solutions. RingCentral's open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Rich video meeting capabilities and extended browser support enhances real-time collaboration for customers - RingCentral Video Pro gives customers free meetings without 40 minute video time limits

 RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced the availability of AI powered video capabilities, along with extended browser support for RingCentral MVP™ and RingCentral Video® customers. With today’s global workforce embracing hybrid work, the need for richer and more intelligent meetings experiences could not be greater.

Since launching RingCentral Video, the company has rolled out hundreds of advanced video meeting features and expanded its video offering beyond the desktop and mobile devices to also include RingCentral Rooms™. To enhance the user experience of RingCentral, new browser support for Firefox on desktop and Chrome for Android devices is also now available. This extends the browser support already available in Chrome and Edge on desktop.

Additionally, today RingCentral is rolling out advanced and highly differentiated AI-driven video meeting capabilities that are now widely available. These advancements include the following:

• AI-based Advanced Meeting Insights and Summaries: This feature makes it faster and easier to catch up on missed meetings, by creating AI-based meetings summaries. This ground-breaking use of AI also captures a distillation of key moments within a meeting and creates a quick video highlights reel, so a user doesn’t have to replay an entire meeting.
• Whiteboard: With RingCentral Whiteboard, meeting participants have a digital canvas for visual collaboration. Its powerful whiteboard capability creates a mini-map to allow easy navigation along a broad whiteboard space.
• Live Transcription: Using AI, this feature automatically transcribes conversations in real-time. Ideal for late joiners who need to get caught up without disrupting the meeting, transcripts can be reviewed at any time during the meeting and also downloaded for future reference. 
• AI-powered noise reduction: When additional noise reduction is enabled during a video meeting, the AI model will automatically filter out additional noises including keyboard typing, dogs barking, and other background noises, leading to fewer distractions and overall clearer audio quality for all participants.
• Participant Reactions: This feature allows users to use non-verbal cues in a meeting such as emojis “slow down” or “go faster” indicators and more to meeting participants. With these reactions, there’s no need to slow down the conversation and interrupt the speaker.
• Remote Desktop Control: Avoid having a presenter say ‘next slide.’ Now this individual can remotely control another participant’s desktop through the RingCentral app or a supported desktop browser. This makes presenting during a virtual meeting more effective and smooth.

Availability and Free Meetings through RingCentral Video Pro

All newly announced features are now available for both RingCentral MVP and RingCentral Video Pro customers in both free and paid tiers. For more information, go here.

Launch unlimited free meetings with RingCentral Video Pro, an easy-to-use meetings solution available to RingCentral customers, without 40 minute video time limits. Making video meetings free is a key value-add for customers, giving them powerful meetings capabilities with team messaging, file sharing, contacts, tasks, and calendar management. 

Supplemental Quotes: 

Mo Kabiteh, President and COO for RingCentral said, “Video meetings shouldn’t be limited. RingCentral Video Pro is a free and full-featured solution that allows any customer to run HD video meetings without 40 minute time limits. There’s absolutely no catch and there’s no requirement to purchase a subscription. Furthermore, users can join video meetings directly through their browser without requiring any downloads and can also enjoy amazing new AI-enabled features.” 

Kira Makagon, Chief Innovation Officer for RingCentral said, “One of our innovation goals is to make hybrid work simpler by delivering best-in-class video meeting capabilities. Our prior investments in AI, including RingCentral’s 2020 acquisition of Deep Affects, are unlocking new added-value for customers and allowing us to deliver new capabilities that can’t be matched. Many of us are spending countless hours in meetings, and both automation and AI has the potential to increase efficiency, support better productivity and collaboration - all while reducing meeting fatigue.” 

Prashant Kukde, RingCentral’s Vice President of Conversational AI, Product Development added, “AI is a smart fabric that bridges knowledge and communication gaps. Using AI to analyse business conversations and extract meeting insights is a big differentiator for RingCentral. No other provider is able to deliver the advanced meeting summaries and insights the way we’re able to.”

​​Beth Schultz, VP of research and principal analyst with Metrigy said, “Many consider AI-driven video meeting functions such as those from RingCentral to be highly valuable. In-meeting assistance – such as meeting insights and summaries are top of the list, with 93% of Metrigy’s research participants saying these features would have high or moderate value to their organisations. Among the value propositions are improved engagement, productivity, and well-being.

Beth Trejo, Founder and CEO of Chatterkick said, “In the 10 years since we launched, Chatterkick has grown into an international team. But thanks to these wonderful RingCentral collaboration tools—especially video conferencing—we can still operate as a tight-knit group of social media nerds who support each other, go all out for our clients, and have fun every day." 
 

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Rooms, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Publication of Gartner mid cycle reports reflect notable improvements in vendor feature enhancements

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced that Gartner has recognised RingCentral for being ranked #1 in all four use cases in the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report, updated August 1st, 2022. The Gartner report evaluated 14 companies in relation to nine critical capabilities and four use cases. 

Gartner “Critical Capabilities” are attributes that differentiate products/services in terms of their quality and performance. Gartner recommends that users consider these sets of critical capabilities as some of the most important criteria for acquisition decisions. Those use cases include:

• Midsize Enterprise
• Large & Multinational Organisations
• UC with integrated Contact Centre
• Mobility and Remote Working

“We rose to the challenge over the past two years to meet what has turned out to be a radical shift in employee communication, interaction and collaboration. As RingCentral has always had a mobile first mentality, we are especially qualified to solve the newer and ever-evolving demands of hybrid work,” said Mo Katibeh, president and chief operating officer, RingCentral. “The innovations RingCentral has brought to market over the past 12 months are a testament to the hard work our development teams have put in to rise to this unprecedented challenge. I am extremely proud of all our employees and it’s great to see the recognition by Gartner in the Critical Capabilities report.”

RingCentral has also been positioned as a Leader in the 2021 Gartner Magic QuadrantTM for Unified Communications as a Service, Worldwide. The 2021 report marks the seventh year in a row that Gartner has positioned RingCentral furthest to the right for completeness of vision in the Leaders Quadrant. The complete report, including the Magic Quadrant graphic, is available for complimentary download.

Download a complimentary copy of the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. For more information, go here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, 

By Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth,

Updated 1 August 2022, Published 19 October 2021.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 

By Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 

Updated 15 February 2022, Published 18 October 2021.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

New cloud capabilities reduce critical administrative burdens, unlock time saving benefits for end users, and deliver new operational efficiencies

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced several innovations across both its business cloud phone system and its unified business communications platform to help organisations of all sizes unlock cost-saving business benefits. As IT teams and sales departments are under more pressure than ever to deliver operational efficiencies across their workstreams and workforce, these new capabilities help customers automate menial tasks, reduce app switching, and create custom workflows to solve unique business needs.

“Core to successfully enabling hybrid work is providing your people with the right communications and collaboration tools when and where they need them,” said Kira Makagon, chief innovation officer at RingCentral. “At RingCentral, we’re focused on delivering the best connected experiences across the varying working styles, locations, and technologies to reduce operational inefficiencies and enable people to effortlessly connect with customers, teams, and everyone in between.”

New advanced phone capabilities simplify experience for end-users and IT admins

The following new capabilities are designed to help IT teams realise significant time savings around bulk management and onboarding of distributed teams. New features include: 

• Personal call forwarding made simple:  Forward business calls to another extension, voicemail, or shared line with a single click when going on break or holiday. Think of it like an “out-of-office” assistant for your business phone.
• Auto-dialler to expedite services and dialling: Call pre-programmed numbers as soon as the phone is taken off the hook. For example, automatically dial the security office, emergency response team, concierge, or the front desk to expedite services.
• Line seizure for emergency services: Instantly lock down all the lines within particular sites so users can only make and receive calls to/from a phone number designated by emergency services.
• Enhancing self-service onboarding and support: The Resource Centre tool built into the RingCentral app provides users with self-service resources to help them access rich instructional videos, documentation, feature overviews, and help and support.
• Capture actionable insights from call behaviour—from the tools of your choice:  RingCentral’s industry-leading line of business analytics are now available through APIs, as a public beta. With deeper insights, teams are better able to gauge performance across call queues, user groups, and individuals to drive greater efficiency, proactively identify staffing needs, and more. 

Eliminate toggling between apps with new RingCentral Add-ins

RingCentral now offers users access to more apps within the RingCentral app, allowing them to save time with easier app-switching. Users now have access to the following: 

• Google Drive Add-in: Be notified of new shared Google Drive files, easily view files, and instantly provide file access to all team members in your RingCentral messaging group.
• Google Forms Add-in: Instantly view form responses as they come in.
• HubSpot Add-in: Instantly access contact details; find and share details of a company; and share the contact, deal, and ticket information easily with colleagues via team messaging.
• Zendesk Add-in: Agents can create tickets, respond to tickets, and be notified in real-time of new tickets within the RingCentral app.
• TextBot SMS Add-In: Send and receive text messages to any mobile phone using RingCentral's native Team Messaging feature.
• Trello Add-in: Receive notifications for Trello board activity and easily update Trello with completed tasks, new comments, and much more.
• Poll Add-In: Quickly create a simple poll, allow team members to submit responses within team chat, and instantly see the results in real time. 
• Auto-reply assistant: Tired of always replying to the same questions in team messages? Auto-reply bot sends pre-determined replies based on keywords or when out of office.

“It’s no secret that cloud phone systems enable organisations to scale, enhance their mobility, and offer a cost-effective communications platform,” said Jon Arnold, principal, J Arnold and Associates, an independent technology research and analyst firm. “As a leader in the telephony space, the new innovations that RingCentral is announcing today provide users with a complete, secure, and connected phone system. This allows their customers to make a seamless transition to the cloud and offers IT administrators the capabilities they need to make setup and management extremely easy and intuitive.”

Availability: 

All these features are available now. For more information, visit here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Webinar, RingCentral Rooms, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Partnerships with Avocor, Jabra and EPOS provide RingCentral customers with more choice; New features enhance rooms experience for better interactivity and more seamless collaboration in meetings

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced an expansion of its hardware ecosystem and new feature enhancements for RingCentral Rooms™. With return to office becoming a focus for many organisations, 76% of respondents in a recent US survey 1 reported that technological improvements and upgrades to conference rooms is a key priority. 

RingCentral Rooms enables organisations to transform their meeting spaces into dynamically enabled video conferencing destinations. It extends RingCentral Video and allows customers to have the same great video experience in a conference room that they already have in a home office or on the go. Now customers can select among several new hardware partners to enhance their conference rooms with high-quality, intelligent audio and video, and whiteboard - allowing room participants to better collaborate and be better seen and heard.

“RingCentral Video has been great for maintaining that sense of team, especially during the lockdowns when we were all remote. And now that some of us are coming back into the office, having RingCentral Rooms is also great to make everyone’s conference room experience consistent and ensure we can always include anyone, anywhere, in our meeting,” said Justin Collins, IT manager at Credit Human Federal Credit Union. 

New RingCentral Rooms Hardware Partners 

As old conference rooms undergo improvement, IT decision makers are turning to technology providers for the most advanced rooms solutions that allow workers to collaborate efficiently. To meet these needs, RingCentral is partnering with three added hardware vendors.

Avocor: RingCentral is partnering with Avocor, a leading global provider of touch-enabled interactive displays, to unveil new innovations for RingCentral Rooms. Through this partnership, the company is bringing RingCentral Rooms For Touch™ to market, which allows customers to join and end meetings with the touch of a finger. Through a new series of Avocor Collab Touch hardware displays with RingCentral Rooms for Touch software built in, customers can harness new capabilities–including digital whiteboarding and on-screen annotation. RingCentral Rooms for Touch will be compatible with Whiteboard, a virtual collaborative canvas, which is now available to customers in beta.

EPOS: A premium audio brand, EPOS, recently announced a new line of meeting room solutions using EPOS BrainAdapt™, a group of technologies that are designed to support the brain’s natural way of processing sound. It enables users to easily adapt to a hybrid meeting sound environment and reduce cognitive load through a video bar device. With support for RingCentral Rooms on EPOS Expand Vision 5, customers will be able to leverage the premium audio of EPOS and the latest collaboration features for meeting rooms to deliver a great experience for customers. (RingCentral Rooms software is scheduled to be certified with EPOS Expand Vision 5 video bar by Q4.) 

Jabra: By partnering with a leader in personal sound and office solutions, RingCentral Rooms is able to harness Jabra’s advanced on-board AI to deliver an intelligent feature set that takes users’ video experience to the next level. Jabra’s PanaCast 50 intelligent video bar is certified for RingCentral Rooms. PanaCast 50 can automatically detect who’s speaking and intelligently adjust the picture to focus on them, delivering a better meeting experience that puts the most important content front and centre.

“Strong relationships with strategic hardware partners are important as we strive to address the complex challenges around fostering collaboration in modern hybrid work environments. We are excited to work with innovative partners like Avocor, EPOS and Jabra,” said Kira Makagon, chief innovation officer at RingCentral. “When paired with our partners’ advanced hardware offerings, RingCentral Rooms can unlock the full potential of today’s hybrid workforce and enable equitable collaboration for workers wherever they are.”

In addition to these new partners, RingCentral continues to innovate through long standing Rooms partnerships with hardware solution providers Logitech, Poly and Yealink, giving users a wide range of RingCentral Rooms-enabled, all-in-one video conferencing solutions. 

A Plethora of Rich and Intuitive Rooms Features 

In addition to partnerships, RingCentral has also announced key new feature enhancements for RingCentral Rooms that will enable interactive experiences for customers in hybrid work environments. These features include: 

• Whiteboard for RingCentral Rooms: Whiteboard for RingCentral Rooms allows users to co-create and collaborate with other participants regardless as to whether they are in a room or home office. It’s easy to annotate and organise ideas with digital sticky notes and shapes using the whiteboard’s immersive, near infinite canvas.
• Proximity sharing mobile: Sharing content from a user’s mobile device amongst meeting participants in a room is now made possible with the new proximity sharing mobile feature. 
• Share and View room camera full screen: Just like screen sharing, this feature further elevates the collaboration experience by sharing the meeting room camera full screen to enable remote participants to get closer views of what’s happening in a room. 
• E2EE Rooms support: RingCentral Rooms supports end-to-end encryption, which means data is encrypted for its entire journey between endpoints, and no one other than meeting participants have access to that information. 
• Closed Captioning: With closed captioning, users can enable on-screen captions. This gives better engagement for those who need extra language assistance, are hearing impaired, or simply want to be able to follow along and read what’s being said in the room's environment.
• HDMI share: With new HDMI share, it’s easy to share presentations or content from a user’s laptop into the meeting room. Simply plug the RingCentral Rooms HDMI into any laptop to instantly share screens with all meeting participants. 
• Rooms activation code: Instead of using admin credentials to register each new conference room with a Rooms licence, it’s just a matter of hitting a few buttons. Admins can provide an activation code for each room and turn on Rooms remotely, easing the burden on IT.

"As businesses adapt to the hybrid work model, one thing is clear – investments in office meeting spaces will continue to grow,” said Roopam Jain, VP of Research at Frost & Sullivan's Connected Work Practice. “RingCentral’s new features, including Whiteboard, are designed to enhance team creativity and inclusivity with the goal of narrowing the effectiveness gaps found in most hybrid collaboration environments and better connect today's dispersed workforce."

For more information about RingCentral’s hardware partners and its Rooms-enabled solutions, visit  https://www.ringcentral.com/au/en/office/rooms/appliance.html.

For more information about RingCentral Rooms, visit  https://www.ringcentral.com/au/en/office/rooms.html.

1 Spring 2022 U.S. Office Occupier Sentiment Survey (CBRE, April 2022)

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Cloud Contact Centre solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customise business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide. 

© 2022 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Rooms, RingCentral Rooms For Touch, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Integrated into RingCentral Message Video Phone and available as a stand-alone solution, RingCentral Webinar is easy to set up, easy to use, and easy to manage

Sydney, Australia – March 16, 2022 – RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions today announced the beta launch of RingCentral Webinar™, available to customers as an add-on to RingCentral’s flagship offering–RingCentral Message Video Phone (MVP®). The new product, which can be accessed through a web browser or through RingCentral’s unified application, has been built from the ground up to ensure radical simplicity when it comes to set-up, use, and management to democratise the webinar experience - a critical channel of communications enabling today’s hybrid work. 

Kira Makagon, chief innovation officer, RingCentral, said, “We’ve all been part of webinars and they’re not the easiest to join and when it comes to hosting them, they can be even more nerve wracking. At RingCentral our focus is to simplify communications and collaboration technology so it’s easy to set-up, use, and manage–with RingCentral Webinar, we’re doing exactly that. By leveraging people’s muscle memory of hosting and joining RingCentral Video meetings and by adding Webinar capabilities directly to our unified communications app - that already offers team messaging, video meetings, and a cloud phone system - we’ve made it easier for businesses to deploy and for users to join RingCentral Webinar.” 

Webinar software is often complex and daunting for new users to get the hang of. RingCentral Webinar is a secure solution that makes it easier than ever to plan and host a variety of webinars–whether for all-company meetings, a training session, or a marketing event.

Jim Lundy, CEO and lead analyst, Aragon Research, said, “RingCentral's new innovative Webinar offering shows ease of use and simplicity, positioning it well to compete in the market. Traditionally, services like Webinar have been offered as a separate product and have never been easy to join or even schedule.  Because RingCentral Webinar looks and feels just like RingCentral MVP™, it gives end users and line of business decision-makers the ability to dive right in with zero ramp-time needed.” 

Key capabilities of RingCentral Webinar include: 

• Run webinars with confidence: RingCentral Webinar brings simplicity and ease of use to hosts, panellists, and attendees. RingCentral Webinar is tightly integrated and available as an add-on to RingCentral MVP to run large internal events or marketing events in the same experience and can be hosted and attended on the same app. Additionally, hosts can start webinars using the RingCentral desktop app or through a browser such as Google Chrome or Microsoft Edge. Panelists can join directly from the desktop, mobile app, and/or a web browser (even on mobile). 
• Simple set-up:
  • Takes seconds to start: Gives users the ability to set up a webinar in just two clicks directly from the RingCentral app or a web browser.
  • Familiar look and feel: Set up and run webinars with the same confidence of hosting and running meetings - all within the RingCentral app. 
  • Asynchronous environment: Move seamlessly between messaging, video, and phone to plan and coordinate your webinar before or after it takes place with internal or external collaborators. 
• Integrations: RingCentral Webinar will offer simple integrations that enable users to easily track webinar registrations and capture leads in the systems they use. These integrations will be available in the coming quarters and enable users to streamline end-to-end webinar experiences across the CRMs they depend on for easier registration, promotion, and performance tracking. Furthermore, RingCentral Webinar offers integrations for popular Marketing Automation Systems such as Marketo and Task Automation products such as Zapier. 
• Analytics: RingCentral is building an ecosystem of solutions - from analytics to APIs. RingCentral Webinar will deliver Quality of Service (QoS) analytics for real-time and historical reporting of webinars for both host and panellist roles. With analytics at their fingertips, hosts can ensure the highest quality experience of their organisation’s all-hands webinars with detailed service, quality monitoring, and reporting.

Kris Kleinschmidt, IT Specialist, at Pacific Fishery Management Council, said, “Setting up a webinar, inviting presenters, running test sessions, and ultimately putting on the show has been streamlined in RingCentral Webinar. It couldn't be easier. RingCentral Webinar also provides optimal security for us, a necessity as our organisations host publicly attended meetings. With RingCentral Webinar, the granular controls to limit who has access to screen share, enable their microphones, and overall participation gives us confidence in successfully broadcasting our conferences without incident. We also love the flexibility–RingCentral has made it easy for our attendees and stakeholders to join via browser, mobile app or whatever device they are running–their choice.” 

The initial launch of RingCentral Webinar is geared towards use cases including–but not limited to–all-hands company meetings, trainings, team celebrations, and company culture events. In winter 2022 (Australia), webinar features will expand to support marketing use cases and include more features to support and track webinar success across the lead generation lifecycle.

RingCentral Webinar is available in beta to all customers in the US, Canada, United Kingdom, Europe, and Australia. RingCentral Webinar is expected to be generally available in winter 2022 (Australia). To learn more about RingCentral Webinar click here. 

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Centre solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.