CASE STUDY
RINGCENTRAL FOR PAYERS
Help members get the most out of their plans
Put member engagement first by organizing all your conversations in one place.
Healthcare payers everywhere are creating better experiences with RingCentral
MEMBER SIGNUP
Make enrollment easy
Onboard new members in no time and create a more efficient experience through multichannel support.
Support your team by quickly adding contact center seats during heavy seasonal program enrollments.
Use skills-based routing to help members enroll in the programs that are right for them.
BENEFITS AUTHORIZATION
Fast track care when members need it most
Improve health outcomes by intervening at the right time and helping members understand coverage and treatment options.
Use call analytics reporting to spot any potential provider contract adherence issues and to improve provider education.
Organize virtual video meetings to review fast-moving regulatory updates and keep staff on the same page.
CLAIM MANAGEMENT
Hello better relationships, goodbye churn
Improve claims adjudication and reimbursement cycles through dedicated contact center features.
Do away with call queue frustration by setting up routing rules for VIP group plan clients.
Help members save time by giving them self-service options for routine claim status inquiries.
LIMITED TIME OFFER
Connect your development teams, for free
We’re here to help you stay productive with free team messaging, video meetings, and a modern business phone.
Security
Keep member data safe and secure
We know your top priority is making sure your members’ data is always kept safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
Bring along your favorite apps
Monitor risk with AI
Use AI to detect risks within recorded engagements across phone, video, and chat content.
Collaborate in Salesforce
Text message, schedule video meetings, or place phone calls all from within Salesforce.
Deliver personalized service
Integrate and present member data-enriched screen pops to service agents.
RingCentral makes it easy for our teams to work together, no matter where work finds them.
Bryan Tonne, Director of Business Technology, VGM Group
DATASHEET
RingCentral Contact Center™ for Salesforce
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