RingSenseTM
AI-powered conversation intelligence
Boost win rates and gain customer insights with AI
Unlock value from every customer interaction, automatically keep CRMs up to date, and provide AI-assisted coaching tips to close more deals.
Explore how RingSense can transform your workflows
Winner of the Unified Communications Product of the Year 2024 Award
Integrates with RingCentral, Microsoft Teams, leading CRMs and more
Records & summarises customer conversations
Seamlessly transcribes phone calls, video meetings and emails and stores them for easy retrieval afterwards.
Keeps CRMs up to date
Leverages AI to summarise conversations and automatically update sales CRMs like Salesforce.
Provides AI-powered coaching tips
Delivers automated coaching tips so the team can give consistent, successful pitches.
Delivers insights on what customers care about
Provides insights into what topics, competitors and products customers are interested in.
Insurance Hub uses RingSense AI to transform sales conversations and reduce churn
Elevate your customer communication strategy
Records and summarises customer conversations to keep an eye over your business
Automatically transcribes and summarises phone calls & video meetings and stores them for easy retrieval afterwards. Get visibility into calls when needed. Ensure quality assurance, efficient time management, and deeper customer insights.
Keeps CRMs up to date
Say goodbye to manual CRM updates. RingSense AI automatically transcribes calls and video meetings, updating your CRM systems like Salesforce for enriched data and improved visibility.
Coach teams to win more deals
RingSense AI actively coaches your team in
real-time. The platform generates personalised coaching tips for each team member. These tips are tailored to their specific performance metrics and areas for improvement, providing actionable advice on how to improve their communication skills.
Delivers insights on what customers care about
Track and analyse interactions to better understand what topics and products
customers are interested in or have concerns about. Monitor competitor mentions, address objections, and ensure your team delivers consistent, successful pitches.
Coach teams towards consistently better calls
Watch how RingSense can accelerate revenue and unlock new efficiencies
Works for a broad spectrum of business use cases
No matter the role or industry, RingSense AI adapts to a diverse range of scenarios, offering tailored analytics and actionable insights to optimise performance across sectors.
RINGSENSE™ FOR SALES
Maximise win rates
Let AI automate the most tedious parts of sales, so sellers can focus
on closing.
- Automated note taking during meetings to focus on active listening
- Automated data entry of the summaries and next steps into CRMs for better hygiene, helping with forecasting
- Insights across all your customers on your competition and the common objections
- AI-based deal scoring based on sentiment analysis, engagement and more
- Automated post-call feedback via an AI coach so sellers can improve over time
RINGSENSE™ FOR legal
Improve legal representation
Streamline client engagement, enhance case management efficiency, and maximise billing potential through data-driven insights.
- Automated note taking and next action items to save lawyers and clerk’s time
- Securely record all interactions regardless of the mode of communication (call or meeting) for compliance and transparency
- Coach lawyers and clerks to improve soft skills such as managing interruptions, talk to listen ratio, patience on calls
- Understand client frustrations and common objections trends with keyword trackers
RINGSENSE™ FOR healthcare
Optimise patient experiences
Optimise patient journey mapping, improve care delivery and maximise billing accuracy through predictive analytics and data integration.
- Automated note taking and next action items to save doctors and nurses time
- Securely records all interactions regardless of the mode of communication (call or meeting) for compliance and transparency
- Automation of the data entry to EMR and HMR systems
- AI-powered coaching tips to improve patient satisfaction
- Capture trends such as most common reason for calls and referrals automatically
RINGSENSE™ FOR Financial services
Up-level client interactions
Tailor products, services and personalise financial advice to improve customer satisfaction and loyalty.
- Capture discussions about investment strategies and help financial advisors keep accurate records for compliance.
- Records calls and identifies common concerns and customer sentiment
- Summarises key points from client meetings, and highlights investment preferences
RINGSENSE™ FOR Insurance
Improve representative performance
Help reps handle calls more effectively and improve their overall skill set.
- Records and transcribes calls, summarises key points from customer interactions involving claims
- Ensures better quality assurance and adherence to legal standards for compliance which helps with dispute resolution
- AI-powered coaching tips provide guidance on how to handle calls more effectively
- Automatically updates CRMs leading to enhanced visibility into customer interactions, more informed decision-making, stronger client relationships and reduces administrative overhead
RINGSENSE™ FOR human resources
Improve hiring quality
Analyse communication skills, technical knowledge, and cultural fit through analytics that leads to more informed hiring decisions.
- Provides coaching tips to recruiters so they can improve their interviewing skills, guiding them on what questions to ask and how to navigate the interview
- Analyse what applicants say during interviews to uncover trends about what drives candidates to apply
- Recording calls and maintaining detailed interactions ensures compliance with employment laws and regulations
The integration of the account manager scorecard, complemented by AI-driven suggestions, has paved the way for a unique and personalized scoring system that effectively addresses our needs.
Lee LeBaigue
Senior Vice President at InsuranceHub
Built on the world’s most advanced business phone system
Fully integrated with no AI training needed
Available without any AI training or set-up; fully integrated into RingCentral’s wide range of calling use cases in our award-winning RingEX business communications app.
Globally reliable with trusted security
With over five years of 99.999% uptime and available in 46 countries, the RingCentral platform is built on trust, with globally recognised security and privacy 3rd party certifications.
Disruptively priced with affordability in mind
RingSense AI offers comprehensive, AI-driven insights at a fraction of the cost of our competitors. It’s designed for businesses of all sizes seeking to maximise their customer engagement without breaking the bank.
Frequently Asked Questions
Conversation intelligence is a tool used to analyse business conversations (such as sales calls and customer calls) and supports the next best actions for improved operations and results.
It differs from your typical call recording or online collaboration solution because it has outstanding documentation, note-taking, and conversational analytics capabilities. It works by inserting artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) technologies into cloud tools. This allows organisations to actively record phone calls, generate accurate transcriptions, analyse communications, glean data-driven information, and surface actionable insights.
By making it possible to record, transcribe, and analyse customer interactions, agents can easily access relevant information, input call data into CRM platforms, and share information with key team members and departments. This streamlines workflows and enables your workforce to focus on tasks that matter the most—boosting agent performance and efficiency rates in the process.
Conversation intelligence solutions can also serve as the foundation for effective customer support and sales coaching. Sales managers and supervisors can leverage conversation intelligence to provide instructions on how to improve customer satisfaction rates, explain and supply information about new products and services, or align marketing and sales efforts to achieve a consistent tone across all channels.
Overall, conversation intelligence tools can be applied to many areas of business: sales forecasting, pipeline management, contact center legal compliance, and more.
Revenue intelligence refers to the process of collecting and analysing sales data to gain critical business information. The data-gathering process covers all areas of sales engagement and buyer experience, including:
- Competitor mentions
- Objection handling
- Budget discussions
- Decision-making authority
- Deal progression and selling methodologies
Similar to conversation intelligence, revenue intelligence platforms also use AI and ML to identify trends, metrics, and KPIs to gain a comprehensive view of buyer reality, accelerate sales cycles, and support accurate forecasts for revenue growth.
Revenue operations (RevOps) is the end-to-end business process of integrating sales, marketing, and customer service into a unified system. It is heavily focused on aligning the entire funnel, connecting business and activity data, streamlining operations, and creating a clear and transparent business framework.
This holistic approach ensures that all teams are working towards the same goals—improve revenue process efficiency, drive predictable revenue, and achieve revenue growth.
Beyond better revenue growth, however, successful revenue operations also give businesses the advantage of removing roadblocks and conflicts within departments, maximising functionalities of technologies and tools, establishing long-term strategic planning techniques, achieving better customer retention rates, and more.
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Contact us today and get more out of your everyday
business conversations.