For businesses that operate in multiple locations, it’s difficult to communicate and collaborate efficiently with a traditional phone system.
What usually happens is that each location has its own phone system from different providers, which are typically not compatible with each other. This results in a disconnect between the different workforces of each location.
A modern business phone service with virtual phone numbers, however, is able to unite distributed staff from multiple locations.
Using the cloud PBX component of your phone service, you can set it up so that calls reach the right destination regardless of location. Employees who are not even in the office can still be reached as long as they are connected to the business phone system via the internet.
Your business can also set up teams or departments under a single virtual phone number. By assigning a phone number to a department, you can set up a call queue where all incoming calls can be routed to all members of the department simultaneously or in chronological order. For instance, you can use the call queue features to distribute calls among available team members if you want your entire support team to handle every incoming call collectively.
There are so many options available to use virtual phone numbers for uniting your distributed workforce that are not available with traditional lines. Collaborative features like conference calling highlighted by consistent call quality, too, make a virtual system an even more efficient business calling solution.