Lush Cosmetics
The UK’s No. 1-Ranked Beauty Brand Is Improving Customer Care—and Saving Money—with RingCentral
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a matter of minutes with RingCentral.
CDW worked as a trusted partner, assisting with capturing Lush’s requirements, providing market insights around partner differentiation, and accelerating the evaluation process. RingEX is the industry-leading solution for cloud unified communications and is best positioned to empower Lush’s employees to deliver the best possible service to their customers and do what they do best – create innovative and ethical products.
At Lush, our Customer Care team leverages the Zendesk Talk Partner Edition for RingEX to seamlessly handle calls and create tickets concurrently. This integration has been a game-changer for our efficiency, saving us an impressive three to five minutes per call. When you consider the volume of calls we handle, this translates to about 40 minutes saved per agent each day. This significant boost in productivity allows our team to redirect their focus to other critical tasks, enhancing our overall efficiency as a business unit and upleveling our customer care operations, aligning perfectly with Lush's commitment to exceptional, personalised service.
When we rolled RingCentral to our UK headquarters, we were able to eliminate our old telecom services and hardware-maintenance contracts. That let us bring our phone costs down by £20,000 a year.
Thanks to RingCentral, we now have a scalable system which, as a rapidly growing company, suits us perfectly. When we’re expanding into our other locations across Europe, setting up telephony for that staff is just going to be a case of: How many would you like? When would you like it? Let’s turn it on.