RINGCENTRAL FOR RESTAURANTS

A better experience is on the house

Make every customer touchpoint one to rememberā€”from placing an order to picking it up.
An illustration of different restaurant food menu items

Restaurants everywhere trust RingCentral to connect with their customers

RingCentral is an all-in-one platform for collaboration and communication. Having one vendor versus several to manage gives us time back to innovate in IT.
Nyle Brandenburg - Senior Network Engineer
Video: Brinker International - Cloud Communications Fuels Sales
CLICK & COLLECT

Create the smoothest takeaway experience

Everything you need to give customers the support they deserve.

Auto-Receptionist routes every call so you can focus on the business at hand.

Let customers know when an order is ready and at every stage in between with SMS status updates.

Allow your customers to announce their arrival with a quick call or SMS reply.

A restaurant staff delivering an order to a customer
A woman placing a food order online
ANY CHANNEL COMMUNICATION

Keep the phone lines open for business

No unanswered calls, no unplaced orders. Connect with your customers using the right tools at the right time.

Set up AI-based routing to manage customer interactions across digital channels.

Automatically manage incoming calls to keep organised when things get busy.

Let your customers know when their orderā€™s been received with personalised SMS alerts.

REMOTE CUSTOMER SERVICE

Welcome back happy customers

Donā€™t just connect with your customersā€”build a relationship by improving their overall experience, anywhere, on any device.

Ensure every call gets to the right person with interactive voice response (IVR) software.

Set up automated answering with call forwarding and pre-recorded information, like opening hours.

Shorten call queues by answering every call from any phoneā€”including mobile devices.

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Restaurant employees having an online video meeting
EASY ADMINISTRATION

Set your employees up for success

Rely on smooth communication to get every location up and runningā€”instantly.

Set up call handling rules and customise the caller ID information for your business.

Use messaging and video to onboard and train your entire team with ease.

See communication performance at the employee level with integrated reporting and analytics.

Your restaurant deserves a seat at the table

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Security

Security that serves you

RingCentral protects all your information and conversations with industry-compliant data centers and seven layers of comprehensive security.
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INTEGRATIONS

Pairs well with others

Connect RingCentral with hundreds of tools you use every day like Salesforce, Google Workspace, and Zendesk. Looking for a custom integration? Build your own with our open APIs.

Interview: The flexibility of cloud contact centre is Costa's cup of tea
INTERVIEW
The flexibility of cloud contact centre is Costa's cup of tea
eBook: Communication matters: How employee empowerment impacts brand experience
EBOOK
Communication matters: How employee empowerment impacts brand experience
Report: How do your customers want to communicate with you?
REPORT
How do your customers want to communicate with you?
Make dining out as inviting as dining in
Weā€™ll have you up and running in no time.

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