Turn your contact centre into a profit centre
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Make the most out of every campaign with manual, preview, progressive, and predictive diallers.
Empower your agents |
Increase productivity and deliver consistent experiences with flexible agent scripting.
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Reduce TCPA exposure and comply with DNC. Secure and scale communications with 99.99% uptime.
Maximise productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.
Set up manual agent-initiated calling from a separate system. Scrub outbound call lists against the Do Not Call Registry and time-of-day enforcement data.
Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.
Get new outbound call centre agents up and running quickly with script guidance every step of the way.
Analyse trends and patterns with historical data to improve staffing and agent productivity.
Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritise hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.
With RingCentral Engage, our agents now have the capabilities like automated outbound dialing and screen pop ups showing them the relevant details about the next company theyāre calling.