Call more, close sales faster with an Auto Dialer
Streamlined sales workflow
Increased agent productivity and output
Seamless integration with contact center tools
Written by Andy Watson
Senior Manager, Product Marketing
Reviewed by John Finch
VP, Product Marketing, AI Customer Experience
Updated: 01 October 2024
Trusted By Thriving Businesses Everywhere
Enhance Your Call Strategy with Advanced Dialer Solutions
Progressive Dialer
Gain phone dialing efficiency with the peace of mind that your customers will be connected with a live agent, every time, with a smart power dialer
BEST FOR
Lead lists where quality contact with individuals means more than the quantity of leads being dialed.
Predictive Dialer
Dial more often with fewer errors as it intelligently predicts which agent is ready to answer the next call the soonest
BEST FOR
Contact centers looking to improve sales agent contact rates or manage leads more effectively.
Preview Dialer
Make research and call-selection simple so call center agents can focus on developing a personal connection for each call
BEST FOR
High-touch, high-value interactions giving agents time to research and prepare.
TCPA Safe Dial
Full-featured manual dialer with a familiar agent-ui and with built-in compliance supporting tools
BEST FOR
Safely calling customers with cellular phones that have not opted into a campaign.
ELEVATE THE AGENT EXPERIENCE
Arm agents with the information, tools, and guidance they need to own every moment
Keep agents well-informed
with quick access to customer information and seamless syncing between agent desktop and external applications
Focus on winning customers, not troubleshooting tech
with simplified, intuitive UI
Smooth out the sales process
with guided engagement flows that automatically adapt to each customer interaction
COACHING AND ANALYTICS
Never stop improving the way your business wins–and serves–customers
Boost agent performance
with real-time call center manager or supervisor coaching capabilities from Monitor, Chat Suggestions, and Barge-in
Understand where help is needed
with at-a-glance visibility of live reporting dashboards that analyze agent success
Improve quality assurance
with closed feedback loops from readily available call recordings
MAXIMIZE OUTPUT & OPERATIONAL EFFICIENCY
Give agents the power to get more done
Make stronger connections
with automated dialers and blending in the background leading the way to live prospects and increased productivity
Count on 99.999% uptime
from dependable connections that don’t leave agents or customers hanging
Tailor campaigns to your goals
with rule-setting and data integration capabilities for establishing who you’re calling, when you’re calling, and how often
BUILT FOR TRUST
Create trust and promote positive customer engagements
Mind regulations as you go
with Safe Dial, featuring TCPA compliance-supporting tools, human intervention, and time zone conscious technology
Respect your customers
with seamless DNC list integration that lets customers opt out and helps agents stay aware of their choice
Encourage call-backs
with around-the-clock reachability from real call back numbers, IVR, intelligent blending, and inbound routing
What is an Auto Dialer?
An auto dialer is typically a software-based outbound contact center solution, which helps agents by automatically dialing customers’ phone numbers from a database of leads. Depending on the company using it, the system can be configured to play a prerecorded message or connect the call to a live agent. Basic dialing modes include:
Predictive Dialers
The software dials numbers even before agents are available
Progressive Dialers
The software dials numbers even before agents are available
Preview Dialers
The software delivers contact records prior to the call so agents can review them before engagement
Automated phone dialers are widely used as customer support or telemarketing software, but their benefits are also being seen in other fields. Apart from outbound sales calls and surveys, you can also conduct calling campaigns as/for:
- Public reminders (e.g. government bodies advising constituents to vote)
- Emergency notification solutions (e.g. schools alerting parents of a campus emergency)
- Appointment scheduling and appointment reminders (e.g. doctor’s offices reminding patients of a scheduled visit)
How does a dialer work?
An automatic dialing system isn’t a pain to set up. You typically only need the dialer software, a computer, a voice modem*, and an active telephone line. If you’re using VoIP, you won’t need a modem (and the physical telephone line).
It all starts with the auto dialing software telling the computer which numbers to auto dial and how to respond to different scenarios (i.e. when it gets a busy signal or a voicemail, or when a live person picks up the phone). But before the phone system connects, the software decides which number to call and the duration of talk time.
Calls are usually answered within 25 seconds, which is about the amount of time it takes for a phone to ring four times. If no one answers, the call will be dropped and forwarded to voicemail. This is also the case for busy signals. Here are some key technologies behind a dialing system:
- Voice broadcast - Relay an important message to a list of customers simultaneously.
- Interactive voice response (IVR) - You can use voice broadcast with an IVR and include an option that involves pressing a key to generate touch tones, allowing the recipient to listen to a call recording and interact with the system.
- Answering machine detection - As the name implies, it detects whether or not a call is being picked up by an actual person.
- Call routing - Once the software recognizes a person or an answering machine, it takes action accordingly.
* A voice modem is a device that enables the computer to play prerecorded voicemails and other forms of audio messages over the phone line.
Are auto dialers illegal?
Given that automated phone calling can seem too intrusive for the comfort of many individuals, there have been questions about their legality. There is, in fact, an existing law that limits the use of automated phone dialers. But don’t let that send you into a panic—unless you use them irresponsibly, there is nothing for you to worry about. To ensure you can avoid conflict with the law, partner with a reputable provider like RingCentral.
How much is an auto dialer?
Depending on your needs, be prepared to shell out a few hundred dollars for standard, downloadable software that can manage only one outbound call at a time, to thousands of dollars for professional, more advanced software that allows thousands of automated outbound calls per hour. Auto dialer software providers can charge upfront, per call, monthly, or annually. You’ll be able to save more when you get comprehensive cloud call center software like RingCentral Engage Voice.
What is the best auto dialer software?
The best dialer software is one that empowers your call center agents, boosts your outbound calling strategy, promotes workflow automation, and ultimately helps deliver enhanced customer experiences. RingCentral Engage, for instance, is an omnichannel contact center solution that features auto dialer systems aimed at championing your agents so they could deliver beyond expectations. Your best option is the one that can give you everything you need now and in the future.
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