The right call for Microsoft Teams
Add trusted, seamless cloud calling without a Teams Phone license with our latest Microsoft Teams 2.0 integration.
Trusted by 400,000 businesses worldwide
RingCentral Embedded App for Microsoft Teams
Powerful cloud calling with no Teams Phone license needed
Elevate the Microsoft Teams experience with RingCentral's cloud PBX capabilities.
One number for all your communication needs
Phone and fax with a single number, all available in Microsoft Teams.
Integrated into Teams and all your devices
Extend telephony into Microsoft Teams, desk phones, and mobile devices from one trusted partner.
Robust call controls for power users
Boost productivity across your organisation by unlocking advanced call capabilities.
Heads-up display
View colleagues' real-time availability and manage multiple incoming calls within Microsoft Teams.
Electronic fax
Embed an easy-to-use online fax service into Teams – no fax machine required.
RingCentral Direct Routing for Microsoft Teams
Native Teams dialing powered by RingCentral
RingCentral Direct Routing works behind the scenes to power reliable calling and an expanded global reach, all while users leverage the familiar Teams interface.
Advanced PBX features
Add essential enterprise-grade cloud phone system features like advanced IVRs, call recording, call parking, and more – all right in Teams.
Seamless experience for your Teams users
Users can easily access telephony in the Teams app with no additional training. This enhances the end user experience and minimises the number of help desk tickets, making it a win-win for employees and IT.
Security
RingCentral delivers best-in-class security through enterprise-grade protection with seven layers of security, giving IT peace of mind to keep data protected.
Powerful cloud calling for Microsoft Teams
Uptime, not service credits
RingCentral has delivered 19 straight quarters of less than 79 seconds of downtime, ensuring you can communicate with customers and colleagues – even when Teams is down.
Expand your global reach
Connect global offices and distributed teams with coverage in 46 countries.
Mobile calling to power hybrid and remote work
The RingCentral for Teams mobile app helps employees stay connected, even on the go. Place and receive calls through RingCentral in the Microsoft Teams mobile app, extending the value of the integration beyond the desktop.
Advanced calling capabilities for Teams
Get tools like heads-up display, call queue management, and whisper, monitor, and barge to satisfy the needs of the sales, receptionists, and other phone power users.
Frequently asked questions
Microsoft requires users to have a Teams Phone license to make an external call using the native dialpad. A Teams Phone license may be purchased as an add-on to your Microsoft 365 license. Users can also upgrade to an E5 license, which includes a Teams Phone license. Alternatively, organizations can leverage a solution like the RingCentral embedded app, which enables external calling in Teams without the added cost of a Teams Phone license.
Microsoft does not offer SMS as a service through Microsoft Teams. However, you can choose a third-party provider like RingCentral to integrate SMS into Teams. Factors to consider when choosing the third-party SMS provider for Teams include the reliability of the provider, if they offer a single number for phone, SMS, and fax, MMS capabilities, and the ability to send group text messages in Microsoft Teams.
Microsoft does not offer eFax as a service through Microsoft Teams. However, you can choose a third-party provider like RingCentral to integrate eFax into Teams. Factors to consider when choosing a third-party eFax provider for Teams include the reliability of the provider, if they offer a single number for phone, SMS, and fax, pricing models, and ease of use.
Many users have switched to using Microsoft Teams as their primary business phone platform. However, many still prefer using desk phones for calls. Solutions like RingCentral for Microsoft Teams offer flexibility to satisfy both preferences. With the RingCentral for Microsoft Teams integration, organizations can embed RingCentral’s telephony into the Teams app for seamless calling. Additionally, RingCentral is compatible with hundreds of desk phones, meeting the needs of users who prefer traditional desk phones.
Advanced call analytics - no Power BI license needed
RingCentral’s analytics empower you to build reports from templates, customise them for your needs, and share them with anyone. No data science degree or costly PowerBI license required.
The broadest set of telephony integrations in UCaaS
Get the flexibility to embed RingCentral where you work or to make your Microsoft 365 apps even more powerful.
Microsoft-certified Contact Centre
Maximise agent productivity by integrating RingCentral’s Microsoft-certified Contact Centre right into Microsoft Teams.
RingCentral Cloud PBX for Teams integrated effortlessly into our Microsoft Teams environment. On top of this, RingCentral had 99.999% availability and a solid reputation for business telephony.
Jonathan Freedman, Chief Information Security & Technology Officer
RingCentral is so intuitive that the rollout didn’t require much training. People just popped open their Teams app and started using the RingCentral widget for their calls. It also has plenty of integrations we know are there such as single sign on to streamline the user experience.
Thomas Fuhrmann, Head of Infrastructure Projects
Before RingCentral, everyone had to deal with two communications platforms, Teams and the telephony system. Now it’s all in our Teams apps: cloud phone service, messaging and meetings. We can even retrieve voicemail within the Teams environment so it really is fully integrated and it’s making everyone’s lives much easier.
Simon Bulleyment, Chief Information Officer
Phone capabilities for every need
Get global phone calling with 99.999% reliability in 46 countries, compliance, security, and advanced cloud PBX capabilities.
CRM integrations
Device flip
Fax
Device flip
Fax
Workforce optimisation
CRM integrations
Digital & inbound
CRM integrations
Digital & inbound
Heads-up display
Reception console
Call/whisper/barge
Reception console
Call/whisper/barge
Custom IVR/call queuing
Roles & permissions
Presence
Roles & permissions
Presence
Reporting & analytics
Reliability
Centralised management
Reliability
Centralised management
46 geos, 100+ IVN
Full compliance
99.999% reliability
Full compliance
99.999% reliability
Get global phone calling with 99.999% reliability in 46 countries, compliance, security, and advanced cloud PBX capabilities.
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